Fractional COO & Growth Diagnostic Leadership
For $1M+ businesses whose growth has stalled. I find what's actually holding it back, fix the right problems first, and get things moving again, without you having to add headcount to push through.
Work with Heather
The plateau
Revenue has flattened. The team is working harder, but growth isn't following. You're considering hiring more people, but you're not convinced that's the answer.
That doesn't mean something's wrong with the business. Hitting a plateau is usually a sign you did a lot of things right, and grew past the systems that got you here. The plateau is the symptom. Finding the cause is the job.
I bring fresh eyes to the whole business, not just operations: 20 years across sales, marketing, customer experience, and operations, so I diagnose before I prescribe. Then I build whatever gets things moving again.
Leads come in, and follow-up depends on whoever remembers. Revenue slips through because of it.
A handoff breaks between sales and delivery, and your customer feels it before anyone inside does.
Revenue is leaking out in places nobody's tracking, because everyone's too close to the business to see them.
Your CRM has more gaps than data. Nobody trusts it enough to run decisions through it.
Growth stalled, and everyone has a different theory why: sales, marketing, delivery. No one's actually diagnosed it yet.
You're considering hiring more people. Nobody's confirmed that's actually the fix.
What I do
I embed inside your organization, part-time, with full ownership, and bring the one thing you've lost: fresh eyes. When you're inside a business every day, you stop seeing the gaps. I spot them immediately, then build the systems that close them, including what your customers experience at every touchpoint from first click to delivery.
Before anything can be fixed, it has to be found. I trace the full customer journey, marketing and lead gen, sales, the handoff to delivery, customer success, and churn, to find exactly where growth is leaking out along the way.
Knowing the problem isn't enough. I also build and implement the actual systems: workflows, SOPs, tools, that close the gaps and create consistent execution.
Ongoing embedded partnership. I function as your senior operations leader on a fractional basis, keeping execution tight as your organization grows and evolves.
About Heather
I'm Heather Spilburg, a fractional COO and growth diagnostic leader with more than 20 years working inside organizations of every size and type. Analytical enough to find what's actually holding growth back. Calm enough to lead a team through fixing it. When I walk into a business, I start seeing things you stopped noticing months ago. I'm not here to tell you what you want to hear. I'm here to see what's actually happening and fix it.
I've helped a company bring $500K in past due AR down to under $10K. Grown a CE program's gross profit by 700% in a single year. Driven $3.2M in record-breaking sales by fixing the process, not the pitch. The results show up in the numbers because the work is concrete: systems, documentation, and accountability structures that hold when I'm not in the room.
Spilburg Solutions exists because growing companies deserve someone who can walk in, see what familiarity has made invisible, and build what's missing. One client I consulted with said working with me felt less like "I've got this" and more like "we've got this." That's the distinction I try to live by. I work with a small number of clients at a time, embedded and fully accountable.
Start a conversation →How we work together
30 minutes. You tell me what's happening, and I tell you honestly whether I can help and how.
4 to 6 weeks. I map your current operations, identify the real constraint behind the plateau, and deliver a prioritized action plan before anything else begins.
90 days. We close the highest-impact gaps first: systems, workflows, accountability structures, in order of what costs you most.
Month-to-month. I stay in the work with you as you scale, not just to hand off a document.
Who I work with
My clients are leaders who've built something real, generally $1M or more in revenue, and hit a plateau where informal systems and good intentions aren't cutting it anymore. They need operations that actually hold.
You grew steadily, then growth stalled. You're not sure why, and you don't want to guess wrong about what to fix first.
People are finding you and reaching out. But if the back end isn't tight, that interest evaporates. I close that gap.
Leads come in, but the handoff to sales is inconsistent, and deals slip through the gap between the two.
Operations is everyone's second priority, which means it's no one's first. That's exactly when things start costing you money.
Things fall through the cracks between people and departments. I find where the gaps are and build the bridges that actually hold.
New leadership, new phase, new headcount: transitions break what was working. I help you build for where you're going, not where you've been.
The mission is clear. The operations to deliver on it aren't as tight as they need to be. I've worked in this world and I speak the language.
Get in touch
If growth has stalled and you're too close to it to see exactly why, that's the conversation. Tell me what you're dealing with. I'll tell you what I see and whether I can help.
